Frequently asked questions
Where is Dark Mother Clothing based out of?
The shop is based out of Arizona, while our goods ship from a warehouse in North Carolina.
Refunds / Returns
All items at Dark Mother Clothing are made-to-order, and are non-returnable / non-refundable for incorrect sizing / buyer's remorse orders.
If you have an issue that needs further inquiry in this area, please utilize the Contact Us section of the website.
Please include your First & Last Name, Order Number, Item in question, and any pictures necessary.
When will you be releasing more designs?
Our plans are to build the following branches of Dark Mother Clothing in 2020 at length:
1. Dark Darling
2. Dark Father
3. Dark & Dastardly
4. The Little Goblins Line (Children's Wear)
5. Expand the Seratonin Collection
What is 'Dark Mother' vs. 'Dark Darling'?
Dark Mother Clothing was initially created for mama's who appreciate an alternative, dark, cool style to bring into their every-day wear. However, we are not a brand that wants to represent exclusion. This is why Dark Darling's was also created - the same alternative style, with a "Dark Darling" logo for our young ladies, ladies who do not yet have children, or do not want to have children. Either way is perfectly acceptable in our eyes, and we always want both sides to feel represented.
This will also be the key difference in Dark Father vs. Dark & Dastardly for the young men and gents.
I want to be a Model - How do I apply?
Check out our "Model" page for more information! We'd love to have you!
COVID-19: Shipping / Fulfillment Times
Processing & Shipping are taking longer during these times due to the extra safety and social distancing measures being used at different warehouse locations. Due to this, fulfillment (processing) on all orders could take up to 15-20 business days.
Note: Business Days does not include Saturdays, Sundays, or Holidays. This means an order placed on Monday the 1st for example, may not be fulfilled/processed for two work-weeks, or Monday the 14th. This does not include shipping time.
The same principle should be applied towards Shipping/Handling times as well. While the world is trying its best to adapt to the new environment that comes with the pandemic, shipping times may also be delayed, though most carriers are doing their best to stick to similar times prior to the pandemic hitting.
Please remember we are not Amazon. While I am also an avid shopper of Amazon, and love their site, I know not all retailers are the same. Please be patient as orders are sent/shipped in accordance with the times above.
Theft / Damage Inquiries
If you have experienced a damaged order, please send a email through our customer service email (darkmotherclothing@gmail.com) or the Contact Us form and include the following:
Damage:
- Picture of what the product looks like upon opening / the damaged area
- Full Name and Order Number
This allows us the ability to issue a replacement object.
Theft:
- If you believe you are a victim of theft, please email us at our customer service email to discuss the circumstances of the situation.
- Dark Mother Clothing may grant 1 Order Replacement in the event of theft, though this is not guaranteed.
Chat Hours
Our Chat Hours are currently:
Monday through Friday from
8AM to 6PM Arizona Standard Time
Where's the rest of my order?
Due to the COVID-19 pandemic, this caused our warehouses and fulfillment centers to operate at a different rate. Rather than stalling your order and waiting for the entire order to be ready and shipped at once, you may experience your order be shipped in multiple packages.
This is to operate under a "first completed, first out" method. For example, if you received a smaller item first, like a mug, hat, or stickers, but also ordered shirts, this could be because apparel may take longer to fulfill. But don't worry! The rest of your order is still on the way.
Once the other part of your order has been shipped, you'll receive a new tracking number to show the progress of that order being delivered to your home.
Can I be an influencer for your shop?
I'd love to sponsor Dark Mother Clothing on social media, in exchange for free items! How do I do that?This is typically called an "Influencer" within the social media community.
Note: This is not a "collaboration" or "collab" as some influencers would mention. A collaboration is the work and effort between two people to produce or create something. Wanting free merchandise in exchange for social media reach is a sponsorship of the shop you are reaching out to.
If you'd like to participate in a sponsorship as an influencer, please send your media kit to darkmotherclothing@gmail.com or message us through Instagram at www.instagram.com/darkmotherco for consideration.
What's a media kit?
Your media kit should be able to answer the following items when requesting to do a sponsorship:
- Stats on your engagement via social media (likes/comments/hashtag usage and audience reach)
- What is your message as an influencer, or what do you stand for as an influencer?
- Where do you promote your content primarily (provide links)
- What are your various social media platforms, and are they available to the public, or private profile?
- What are your thoughts for the sponsorship you're asking me for? Ideas? Plans?
